2nd Floor Kitchen Refurbishment
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2024 - 08:30 BST
Scheduled - Dear Members,

We would like to inform you that the 2nd floor kitchen will undergo a full refurbishment from 14th October to 28th October 2024.

During this period, the kitchen area on the 2nd floor will be closed, and we kindly ask that you remove any personal items you wish to keep before the refurbishment begins. Please note that any items left in the kitchen will be disposed of on 11th October.

While the works are underway, you are welcome to use the 1st floor kitchen for your needs.

Thank you for your cooperation and patience during this improvement process. If you have any questions, please don't hesitate to reach out.

Best regards,
The Engine House Team

Committed to providing a better working environment for you.

For any queries or feedback, please visit our QMS portal: https://enginehousesupport.atlassian.net/servicedesk/customer/portals
Oct 14, 2024 08:30 - Oct 28, 2024 07:30 GMT

About This Site

Welcome to The Engine House Status Page

Here you'll find the latest updates on scheduled maintenance, operational status of our phones and internet services, and any business disruptions that may affect your day. Our aim is to keep you informed and supported, ensuring minimal impact on your productivity. If you encounter any issues, please don't hesitate to raise a request via our QMS portal.

We’re here to help you stay on track. Thank you for being part of our dynamic community!

Uptime over the past 90 days. View historical uptime.
Phoneline Service Ground Floor ? Operational
90 days ago
100.0 % uptime
Today
Phoneline Service First Floor ? Operational
90 days ago
100.0 % uptime
Today
Phoneline Service Second Floor ? Operational
90 days ago
100.0 % uptime
Today
Ground Floor Internet Service ? Operational
90 days ago
100.0 % uptime
Today
First Floor Internet Service ? Operational
90 days ago
100.0 % uptime
Today
Second Floor Internet Service ? Operational
90 days ago
100.0 % uptime
Today
Ground Floor Studios & Fixed Desk Co-Working ? Operational
90 days ago
100.0 % uptime
Today
First Floor Studios ? Under Maintenance
90 days ago
100.0 % uptime
Today
Second Floor Studios ? Operational
90 days ago
100.0 % uptime
Today
Elevators/Lifts ? Operational
90 days ago
98.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

Unresolved incident: 2nd Floor Kitchen Refurbishment.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Telephone Network
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:30 BST
Scheduled - Dear Members,

We wanted to inform you about upcoming essential maintenance that may impact your phone services. Please see the details below:

Maintenance Details:

Area/Equipment Being Serviced: Removal of legacy VLANs from phone switches.

Date of Maintenance: Wednesday, 9th October 2024.

Maintenance Window: 5:30 PM to 7:00 PM.

Expected Impact: Possible disruption to studio phones, with a phone switch reboot potentially required.

Reason for Maintenance:

This maintenance is part of our ongoing upgrades to remove outdated systems and improve network performance for everyone.

During the Maintenance:

We are not anticipating any significant issues. However, you may need to reboot your phone system after the work is completed.

Alternative Arrangements:

If your phone service is interrupted during this time, please use the soft phone application as an alternative.

We appreciate your understanding as we work to enhance our services. If you have any questions or need assistance during this maintenance period, do not hesitate to reach out via our QMS portal: https://enginehousesupport.atlassian.net/servicedesk/customer/portals.

Thank you for your continued support.

Best regards,

The Engine House Team
Oct 7, 12:27 BST
Oct 8, 2024

No incidents reported.

Oct 7, 2024
Lift 1 Out of Service
Resolved - This incident has been resolved.
Oct 7, 12:43 BST
Investigating - Dear Members,

We regret to inform you that Lift 1 is currently out of service due to necessary repairs. Our maintenance team is working diligently to resolve the issue and ensure the lift is operational as soon as possible.

Key Details:

Issue: Lift 1 is out of service.
Repair Status: Undergoing repairs.
Estimated Resolution Time: We are working to have the lift back in service within 48 hours. We will update you should this timeline change.
We apologise for any inconvenience this may cause and appreciate your understanding. Please use Lift 2 during this time. If you require any assistance or have accessibility needs, our team is here to help—do not hesitate to reach out.

Thank you for your patience as we work to restore full service.

Kind regards,
The Engine House Team
Oct 7, 09:05 BST
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Internet Network Switches
Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:00 BST
Scheduled - Scheduled Maintenance Notification – Studio Internet

Dear Members,

Please be advised of upcoming essential maintenance work to improve our network infrastructure:

Maintenance Details:

Service Area: Studio Internet Connection
Date: Wednesday, 2nd October 2024
Maintenance Window: 06:00 – 08:00

Expected Impact:
During the maintenance window, you may experience intermittent disruptions to the internet connectivity within the studio. This work is part of our ongoing efforts to enhance network resilience, ensuring that our facilities provide you with the most reliable service possible.

We understand that reliable connectivity is vital for your work, and we sincerely apologise for any inconvenience caused during this maintenance period. Your patience and understanding as we make these important improvements are greatly appreciated.

Support and Assistance: Should you have any questions or concerns regarding this scheduled maintenance, please do not hesitate to contact us through our QMS portal: https://enginehousesupport.atlassian.net/servicedesk/customer/portals

Thank you for your continued support and for being a valued part of The Engine House community.

Best regards,
The Engine House Team
Sep 30, 13:34 BST
Oct 1, 2024

No incidents reported.

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